10t Platform Privacy Policy
This document explains how the 10t platform collects, uses, stores, and protects users’ personal information in Malaysia. Please read it carefully before using our services.
Effective Date: January 2026
What information does this platform collect from you?
User Account Information
During registration, the 10t platform collects basic information needed to create and manage your account. This includes your full name, email address, phone number, date of birth, and chosen password. This information is required to verify your identity, process transactions, and ensure account security.
Local Payment Information
To facilitate deposits and withdrawals in Malaysian Ringgit (MYR), the platform may collect information related to your bank account or digital wallet. This includes the account holder’s name and account number needed to process transactions via FPX or Touch 'n Go eWallet. Credit or debit card information is not stored directly by the platform — such transactions are handled by third-party payment providers with their own security standards.
Device and Browser Information
When you access the 10t platform, our system automatically records certain technical information. This includes your IP address, browser type, device operating system, screen resolution, and pages visited within the platform. This data is used for security purposes, troubleshooting technical issues, and understanding how users interact with the platform.
Platform Usage Data
Activity records such as bets placed, games played, active session times, and transaction histories are kept as part of your account record. These details are used to display your account history, verify transactions, and assist in resolving any disputes that may arise.
What is your information used for?
The 10t platform uses collected information solely for purposes related to providing services to you. The main purposes of data use are as follows:
- Account Management — Creating, verifying, and securely maintaining your user account.
- Transaction Processing — Processing deposits, withdrawals, and any financial transactions in MYR accurately and securely.
- Platform Security — Detecting and preventing fraud, unauthorized access, and system abuse.
- Customer Support — Assisting you with technical issues, account inquiries, and transaction-related requests.
- Legal Compliance — Complying with applicable legal requirements when requested by relevant authorities.
- Service Improvements — Understanding usage patterns to enhance the overall user experience on the platform.
10t Platform no selling, renting, or distributing users’ personal information to third parties for marketing purposes without your consent.
How does the platform use cookies and tracking?
What is a cookie?
Cookies are small data files stored on your device when you visit a website. The 10t platform uses cookies to ensure a smooth and secure user experience. Cookies do not contain sensitive personal information and cannot be used to access your device.
Types of Cookies Used
- Session Cookies — Keeps your login status active during the current session. This cookie is automatically deleted when you close your browser.
- Functional Cookies — Remembering your preferences such as interface language and display settings for easier platform use.
- Security Cookies — Helping detect suspicious activity and protect your account from unauthorized access.
- Analytical Cookies — Collecting aggregated (non-personal) data on how users interact with the platform for service improvement.
How to Manage Cookies
You can configure your browser settings to accept, reject, or delete cookies. However, disabling certain cookies may affect 10t platform functionality and prevent you from accessing some features. We recommend keeping session and functional cookies enabled for the best experience.
How is your data stored and protected?
Encryption and Technical Security
All data transmitted between your device and the 10t platform servers is protected using SSL (Secure Socket Layer) encryption. This ensures your personal information, login details, and transaction data cannot be intercepted during transmission.
Data stored in our system is protected by strict access controls. Only authorized staff can access user information, and only as necessary to perform their duties.
Data Retention Period
Account information is retained while your account is active. Once closed, your data is stored only as long as necessary to meet legal requirements or resolve any outstanding disputes, after which it is securely deleted or anonymized.
Sharing with Third Parties
10t may share necessary information with third-party service providers such as payment processors to handle your MYR transactions. These providers are bound by data confidentiality agreements and allowed to use your information solely for the specified purposes. Additionally, information may be disclosed to relevant authorities if required by law.
Your Rights as a User — Access, Rectification, and Deletion
As a 10t platform user, you have certain rights regarding your personal data. You can exercise these rights by contacting our support team via email at [email protected].
You have the right to request a copy of the personal information the platform holds about you. Requests will be processed within a reasonable timeframe.
If you find incorrect or outdated information in your profile, you have the right to request corrections. Some information can be updated directly in your account settings.
You can request to close and delete your account. Please note that some data may need to be retained for a certain period for legal compliance purposes.
Changes to This Privacy Policy
10t reserves the right to update this privacy policy periodically to reflect changes in practices or legal requirements. Significant changes will be communicated to users via platform notifications or email. Continued use of the platform after updates indicates acceptance of the revised policy. We encourage you to check this page regularly for the latest version.
Have questions about your data privacy?
Contact the 10t support team at [email protected] or check the FAQ page for quick answers about your account and data security.